Issues including your new ZSE41 Open | Close XS Sensor? No worries, start by giving the exclusion process a try!

It sounds counter-intuitive, but exclusion is the most efficient way to resolve any inclusion or configuration issues. It can be done at any time, even if a device has never been included to the hub! it simply acts as a soft Z-Wave reset for the device.

HOW TO EXCLUDE A DEVICE FROM YOUR Z-BOX HUB

1. From the sidebar navigation menu of the Z-Box web interface, go to Settings by clicking on the gear icon.
2. You will be redirected to the Devices menu.
3. Click the red - Remove device button in the top right corner.
4. Select the Z-Wave Device option.
5. Get ready to activate your ZSE41 and click Start.
6. Click the Z-Wave button on the device 3 times quickly (the LED indicator will start blinking)
7. The Z-Box will confirm exclusion.

Once the Z-Box confirms a successful exclusion, please try including the device again.

Still having issues? 

• Try exclusion again. It's possible that the command didn't go through the first time. 
• Once you put the Z-Box into inclusion mode, click the Z-Wave button very quickly 4-5 times to ensure the command has gone through.

If you need additional assistance, please let us know!