It might seem counter-intuitive, but if you're having trouble adding your ZEN20 Power Strip to HomeSeer, you may need to try exclusion first. Any Z-Wave device can be excluded from any Z-Wave hub at any time, regardless if it has been included to the current hub or not.

The exclusion process acts as a soft reset and can be done even if you haven't paired the ZEN20 Power Strip to HomeSeer or another Z-Wave network before.

Zooz products are officially integrated with the Z-Wave Plus and the Z-Wave JS Front-End of HomeSeer. If you're experiencing issues with accessing the advanced settings of your device or the unit not properly displaying, we would recommend first updating to the Z-Wave Plus or the Z-Wave JS Front-End, then excluding and re-including your device to your network in order for it to be recognized correctly.

Here are the steps for excluding the ZEN20 from HomeSeer: 

1. In the HomeSeer UI, click the "Plugins;" from the drop-down menu, select "Z-Wave."
2. Select "Remove Device."
3. You will be taken to a new page; click "Continue" to start the exclusion process on the hub.
4. Press the CH1 button 3 times very quickly to finalize the exclusion process (the LED indicator will start flashing).
5. HomeSeer should confirm the device was removed. Finalize by clicking "Finish."

   Once the exclusion process is successfully finalized, try including it back to HomeSeer.

Here are some additional troubleshoots if the above did not help: 

• Give the exclusion process another try! It's possible the command from the first run wasn't registered correctly. 
• When excluding more than once, and not receiving confirmation it was removed, try tapping the Z-Wave button 4-5 times quickly. This can help make sure the commands go through.
• Try bringing the device within direct range of the hub and excluding and including the plug from that location. If the device excludes/includes without issue, the target location may be out of range. 

 Reach out to us if you're still experiencing issues! Our team is here to help.