My Power Switch ZEN15 is Unresponsive to Home Assistant
Can your Power Switch be turned on/off manually but you're unable to control it via Home Assistant? Here's what to try if your device goes offline or is unresponsive to Z-Wave commands: Your Power Switch is a Z-Wave Plus device that has range of 100 feet (line of sight). Even so, interferences like large furniture, …
My ZEN20 Power Strip Shows Offline in Hubitat
If the status of your ZEN20 Power Strip shows as “offline” status could indicate your device is out of range or didn’t configure properly. Try these steps to resolve the problem. First, check if your Hubitat hub is updated to the latest platform version. Once you have done that, you can try a Z-Wave Network Repair …
My S2 Motion Sensor ZSE18 is Unresponsive to Home Assistant
You've included your sensor to Home Assistant, but it's not updating regularly and/or unresponsive to commands. Here's what to try if your device shows connectivity issues: Your S2 Motion Sensor is a Z-Wave Plus device that has range of 100 feet (line of sight). Even so, interferences like large furniture, thick wal…
My ZEN16 MultiRelay Shows Offline in Hubitat
If your ZEN16 is showing "offline" in Hubitat, this could indicate an issue with range or configuration. Here's what to try first: Check first that your Hubitat platform version is up-to-date. If it is, then you can use r epair Z-Wave, which is a feature that refreshes your mesh network's connections. Here are the…
My ZEN31 RGBW Dimmer is Unresponsive to My Z-Wave System
This is product is discontinued and does not have a replacement yet. New product in development. What does that mean? If your RGBW Dimmer works well manually but you see an error in your hub's interface, this may be a range or configuration issue. Your RGBW Dimmer is a Z-Wave Plus device that has range of 100 feet…
My Double Plug ZEN25 is Unresponsive to Home Assistant
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? Can your Double Plug be turned on/off manually but you're unable to control it via Home Assistant? Here's what to try if your device goes offline or is unresponsive to Z-Wave commands: Your Double Plug is a Z-Wave Plus…
My ZSE29 Outdoor Motion Sensor Shows Offline in Hubitat
This is product is discontinued and replaced with ZSE70 . What does that mean? An “offline” status is typically the result of your ZSE29 Outdoor Motion Sensor of a range or configuration issue. You can try to fix it with a Z-Wave Repair. Verify your Hubitat hub is operating on the most up-to-date version. Then, y…
My ZEN30 Double Switch Shows "Can't Detect Device" in Vera
The first thing to try is updating neighbor nodes. This particular error message can indicate a connectivity, range, or configuration issue, so Updating Neighbor Nodes can help.This is a useful feature in your Vera interface that will help Vera find the most efficient route to your Double Switch after you've confi…
My ZEN34 Remote Switch Shows Offline in SmartThings
If your ZEN34 is paired but isn't responding to Z-Wave commands, then it could be out of range or experiencing some kind of connectivity issue. The hub may not have found the most efficient communication route to the ZEN34, especially if the device was paired near the hub and then moved away. Network repair can help…
My ZEN16 MultiRelay Shows Offline in SmartThings
If your device is showing "offline" this could mean there's an issue with range or configuration. Here's what to try first: Network repair is a helpful feature that allows you to refresh your mesh network's connections. See the instructions below: * Open your SmartThings app and locate your SmartThings hub unde…
