If your ZEN76 won't respond to manual or Z-Wave commands, then it's time for a reset.

We recommend trying exclusion first before resetting the switch as the process can help too. But if it doesn't work, try the following reset steps: 

• Press and hold the lower paddle for 10 seconds or more until the LED indicator starts blinking.
• Release the paddle and immediately after, tap the lower paddle 5 times to complete the reset.
• The LED indicator will flash blue 3 times and turn red for 3 seconds to confirm a successful reset.

Hard reset will erase all custom settings and recorded activity, returning the device to factory defaults. 

Once the switch's LED indicator confirms a successful reset, try including it back to your Z-Wave network again to see if it works as expected.

Feel free to send us a message here if your switch still won't respond or if you have questions! We'll be happy to help.