How Do I Perform Hard Reset on My ZEN75 Heavy Duty Switch?
When your switch is unresponsive to any other commands or if the switch is new and not responding to an inclusion request, a hard reset is the next step. If you haven't already, we recommend giving exclusion a try first before trying a hard reset. But if that doesn't help, proceed with these reset steps: * Pre…
How Do I Perform Factory Reset on My ZSE70 Outdoor Motion Sensor?
If you're encountering an issue with your ZSE70, and you've first tried a simple exclude / re-include and it did not resolve your issue, please try a factory reset on the sensor. Please note that a factory reset will erase all previously recorded activity and custom settings from the device’s memory. In order to com…
How to Factory Reset the ZAC93 800LR GPIO Module
The GPIO Module can only be reset by the host software while it’s in SerialAPI mode. The device is reset once an appropriate command from the host software is sent to reset the Z-Wave network. There is no way to manually reset the module without a connection to the host software. Please let us know if you have a…
How Do I Perform Hard Reset on My ZEN54 0-10V Dimmer
You've tried exclusion, but still experiencing configuration issues with your ZEN54? A factory reset can help! When to perform a factory reset: * You have tried to exclude the device from your network and it has not resolved the issue * It is unresponsive to manual and Z-Wave control A hard reset will erase …
How Do I Perform Hard Reset on My ZEN37 Wall Remote?
If your ZEN37 Wall Remote is experiencing issues, a factory reset could resolve it! If you've already given exclusion a try, and your Remote Switch is unresponsive to manual and Z-Wave control, then a factory reset is the next step. A hard reset will erase all custom settings and recorded activity, returning the dev…
How Do I Perform Hard Reset on My ZEN53 DC Motor Controller?
A factory reset can help resolve some ZEN53 configuration issues. When to perform a factory reset: * You have tried to exclude the device from your network and it has not resolved the issue * It is unresponsive to manual and Z-Wave control A hard reset will erase all custom settings and recorded activity, retu…
How Do I Perform Hard Reset on My ZEN55 Smoke & CO Detector Bridge
Unexpected issues with the ZEN55? If you've tried exclusion, but are still having issues, try a factory reset. A factory reset will restore the ZEN55 to factory settings and remove it from your hub. When to perform a factory reset: * You have tried to exclude the device from your network and it has not resol…
How Do I Perform Hard Reset on My ZAC38 Range Extender?
If your ZAC38 Range Extender is unresponsive to Z-Wave and manual commands, then it's time to try a factory reset. A hard reset will restore the device to factory settings and erase all customization and recorded activity. First, make sure the device is powered, then follow the steps below: * Click the Z-Wave…
My ZEN51 Dry Contact Relay Shows Offline in Home Assistant
If your ZEN51 is included to Home Assistant, but unresponsive to commands, then you may need to heal the network. Interferences like large furniture, thick walls, or metal elements can shorten range. Even so, the range is determined by the specific structure of your home and the strength of your mesh network. If …
How Do I Perform Hard Reset on My ZEN14 Outdoor Double Plug?
Is your ZEN14 Outdoor Double Plug powered but still unresponsive to Z-Wave and manual commands? Try a factory reset! A hard reset will restore the device to factory settings and erase all customization and recorded activity. * Make sure the plug is powered. * Click the Z-Wave button twice and hold it the third …
