How to Factory Reset the ZAC93 800LR GPIO Module
The GPIO Module can only be reset by the host software while it’s in SerialAPI mode. The device is reset once an appropriate command from the host software is sent to reset the Z-Wave network. There is no way to manually reset the module without a connection to the host software. Please let us know if you have a…
How Do I Perform Hard Reset on My ZEN54 0-10V Dimmer
You've tried exclusion, but still experiencing configuration issues with your ZEN54? A factory reset can help! When to perform a factory reset: * You have tried to exclude the device from your network and it has not resolved the issue * It is unresponsive to manual and Z-Wave control A hard reset will eras…
How Do I Perform Hard Reset on My ZEN53 DC Motor Controller?
A factory reset can help resolve some ZEN53 configuration issues. When to perform a factory reset: * You have tried to exclude the device from your network and it has not resolved the issue * It is unresponsive to manual and Z-Wave control A hard reset will erase all custom settings and recorded activity, re…
How Do I Perform Hard Reset on My ZAC38 Range Extender?
If your ZAC38 Range Extender is unresponsive to Z-Wave and manual commands, then it's time to try a factory reset. A hard reset will restore the device to factory settings and erase all customization and recorded activity. First, make sure the device is powered, then follow the steps below: * Click the Z-Wave…
My ZEN51 Dry Contact Relay Shows Offline in Home Assistant
If your ZEN51 is included to Home Assistant, but unresponsive to commands, then you may need to heal the network. Interferences like large furniture, thick walls, or metal elements can shorten range. Even so, the range is determined by the specific structure of your home and the strength of your mesh network. If …
How to Factory Reset the ZST39 800LR Stick
Having issues with your stick? Looking to clear the device and restore it to factory settings? If there doesn't seem to be away to factory reset the Z-Stick using your system's interface, you can do that with the help of the software mentioned in the below article: You'll need to add the Z-Stick to the PC Co…
There is No LED Activity and My ZSE18 Motion Sensor is Unresponsive
If the battery has been activated, the sensor should light up in response. If you insert the battery and see no LED activity whatsoever, first check that the battery is free of its plastic wrapping. It may not be obvious at first glance, but there's a thin plastic covering surrounding the battery if you have a senso…
There is No LED Activity and My ZEN20 Power Strip is Unresponsive
Once it's plugged into a grounded 110V receptacle, click each of the channel control buttons to make sure the LEDs light up on and off. If you don't see any LED activity at this point, make sure the ZEN20 Power Strip is on and try moving it to a different receptacle to rule out any grounding issues. We've added a n…
There is No LED Activity and My ZEN25 Double Plug is Unresponsive
This is product is discontinued and replaced with the ZEN04 or ZEN15 . What does that mean? Plug the ZEN25 Double Plug into a grounded 110VAC receptacle. Click the Z-Wave button once to turn on the left outlet, and double-click it to turn on the right outlet. At this point should see the LED indicators turn o…
