How to Factory Reset the ZEN57 240V XS Relay
Some ZEN57 240V XS Relay configuration issues can be resolved by a factory reset. When to perform a factory reset: * You have tried to exclude the relay from your network, or * It is unresponsive to manual and Z-Wave control A hard reset will erase all custom settings and recorded activity, returning the devic…
How to Factory Reset the ZSE50 Siren & Chime
If you've tried exclusion and are still encountering an inclusion, configuration, or operational issue, a factory reset may help resolve it! To reset the relay, hold the + and - buttons down at the same time for at least 15 seconds. Ensure you hold the button down through the entire process: * After 3 seconds: the…
How Do I Perform a Factory Reset on My ZEN35 Scene Dimmer?
Trouble with your ZEN35 Scene Dimmer? Try factory reset! If your Scene Dimmer is unresponsive to manual and Z-Wave control, and you've already tried excluding the device from your network, then a factory reset is the next step. A hard reset will erase all custom settings and recorded activity, returning the device t…
How to Factory Reset the ZAC93 800LR GPIO Module
The GPIO Module can only be reset by the host software while it’s in SerialAPI mode. The device is reset once an appropriate command from the host software is sent to reset the Z-Wave network. There is no way to manually reset the module without a connection to the host software. We've included a screenshot from H…
How Do I Perform Hard Reset on My ZEN54 0-10V Dimmer
You've tried exclusion, but still experiencing configuration issues with your ZEN54? A factory reset can help! When to perform a factory reset: * You have tried to exclude the device from your network and it has not resolved the issue * It is unresponsive to manual and Z-Wave control A hard reset will erase …
How Do I Perform Hard Reset on My ZEN53 DC Motor Controller?
A factory reset can help resolve some ZEN53 configuration issues. When to perform a factory reset: * You have tried to exclude the device from your network and it has not resolved the issue * It is unresponsive to manual and Z-Wave control A hard reset will erase all custom settings and recorded activity, retu…
My ZEN51 Dry Contact Relay Shows Offline in Home Assistant
If your ZEN51 is included to Home Assistant, but unresponsive to commands, then you may need to heal the network. Interferences like large furniture, thick walls, or metal elements can shorten range. Even so, the range is determined by the specific structure of your home and the strength of your mesh network. If …
How Do I Perform Hard Reset on My ZAC38 Range Extender?
If your ZAC38 Range Extender is unresponsive to Z-Wave and manual commands, then it's time to try a factory reset. A hard reset will restore the device to factory settings and erase all customization and recorded activity. First, make sure the device is powered, then follow the steps below: * Click the Z-Wave…
There is No LED Activity and My ZSE18 Motion Sensor is Unresponsive
If the battery has been activated, the sensor should light up in response. If you insert the battery and see no LED activity whatsoever, first check that the battery is free of its plastic wrapping. It may not be obvious at first glance, but there's a thin plastic covering surrounding the battery if you have a senso…
There is No LED Activity and My ZEN20 Power Strip is Unresponsive
Once it's plugged into a grounded 110V receptacle, click each of the channel control buttons to make sure the LEDs light up on and off. If you don't see any LED activity at this point, make sure the ZEN20 Power Strip is on and try moving it to a different receptacle to rule out any grounding issues. We've added a n…
