Can't Add My ZAC38 Range Extender to HomeSeer
If you're having trouble adding your ZAC38 Range Extender to HomeSeer, you may need to try exclusion first. It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier c…
My ZAC38 Range Extender is Offline in HomeSeer
Scenes failing to run or reports not being received? This is indicative of a potential connectivity issue between the ZAC38 and your HomeSeer hub. Take a peek at the quick troubleshooting steps below if your ZAC38 is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When connected to the hu…
How to Access the Advanced Settings for the ZAC38 Range Extender on HomeSeer
The ZAC38 Range Extender offers a variety of customization options to perfectly adjust it to your smart home preferences. Zooz products work best with the Z-Wave Plus and the Z-Wave JS Front-End of HomeSeer. If you're experiencing issues with accessing the advanced settings of your ZAC38 Range Extender, we would rec…
How to Add Your ZAC38 Z-Wave Range Extender to Home Assistant
After you've properly powered your ZAC38 Range Extender, it's time to add it to your HomeSeer network. This inclusion will add the range extender to your network and enable you to receive power outage reports as well. Zooz products are officially integrated with the Z-Wave Plus and the Z-Wave JS Front-End of HomeSee…
There is No LED Activity and My ZAC38 Range Extender is Unresponsive
You've plugged in your ZAC38 Range Extender into a grounded 110VAC receptacle, and there is no LED response from the device? We can help! First, please note that the device battery does not come charged; once it is plugged in then the battery will charge. If there is still no response, please try moving it to a…
My ZAC38 Range Extender Shows No Connection on My Z-Box Hub
Is your ZAC38 Range Extender powered and included but displaying "No Connection" on your Z-Box Hub? Check out the troubleshooting steps below! No need for a network repair here! While a device may show as "No Connection" in a few cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular…
How to Access Advanced Settings For My ZAC38 Range Extender on the Z-Box Hub
It's simple to adjust any advanced settings for your Zooz ZAC38 Range Extender in the Z-Box WEB UI. Check out the steps below to access and change the settings to customize your device. Start by logging into your Z-Box Hub in the WEB UI. You can only adjust advanced settings for Z-Wave devices in the WEB UI at the…
Can't Add My ZAC38 Range Extender to My Z-Box Hub
Having issues including your ZAC38 Range Extender to the Z-Box? Let's start simple: give the exclusion process a try! It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been in…
When Can I Use the ZAC38 Range Extender?
Curious how the ZAC38 Range Extender can benefit your Z-Wave network? Wondering how best to implement it? Read on for some ideas and suggestions! The most common use for the ZAC38 is to extend your Z-Wave network into hard-to-reach places. We commonly see range or connectivity issues in garages due to the thicker wa…
Can't Add My ZAC38 Range Extender to SmartThings
Exclusion is the simplest way to resolve any inclusion issues! Just follow the simple steps below. Exclusion can help with any inclusion or configuration issues. It acts as a soft reset and can be done even if your ZAC38 Range Extender has never been added to the network. 800 series only: Exclusion before inclusi…
