Not able to add the ZEN74 Toggle Dimmer to Home Assistant? Try excluding it first!

A device doesn't need to be included first to be able to exclude it from the Home Assistant network. The process will act as a soft reset and help with any inclusion or configuration issues. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory reset the unit instead, then try inclusion again.

Exclusion Steps

1. In Home Assistant: open Settings > Devices and Services > Z-Wave JS > Configure

2. Click on Remove Device

3. Click on Start Exclusion

4. Toggle the dimmer DOWN 3 times very quickly (the LED indicator will start flashing)

5. Home Assistant will confirm that the device was removed, and you should now be able to add it to your system

After Home Assistant confirms the exclusion worked, try pairing the ZEN74 to Home Assistant again. 

Give these troubleshooting steps a try if you're still not able to include or control the ZEN74:

• Try to exclude the dimmer once more in case the command didn't go through. You can also try toggling the switch 4-5 times in case 3 toggles aren't being registered.

• If you have a Z-Wave signal repeater available (switch, relay, smart plug, dedicated repeater - any Z-Wave device that doesn't rely on battery power), we'd recommend moving it between the switch and hub and then healing the network. This can help in case there is an interference or range issue preventing stable communication between the two nodes. 

• If your ZEN74 is installed far away from the hub, try bringing the hub directly in front of the dimmer. If you have a hand-held secondary controller, this would be the time to bring it out!

• If you were able to include the ZEN74, but it's not responding to Z-Wave commands, check out these connectivity troubleshooting steps.

SmartStart and Z-Wave Long Range Inclusion Troubleshooting

If exclusion is not successful, if you have previously added this device to your hub, if SmartStart failed, or if the device will not include, please follow the steps below in order. Removing the device from the provisioning list generally resolves most inclusion issues:

1. Check if the device is in the provisioning list:

• Settings:

• Devices & Services:

• Z-Wave:

• Configure Cogwheel:

• Provisioned Devices:

• Trash Icon (identify device by the DSK number):

• Unprovision:

The device has now been removed from the provisioning list.

2. Factory reset the ZEN74. After a successful reset, the device will disappear from the device list.

3. Turn off power to the ZEN74 at the breaker. 

4. Go through the inclusion steps listed here to include the device (remember, power stays OFF until step 6).

Please don't hesitate to reach out to us if you have any questions!