Exclude to include? You would be surprised what might work to connect your ZEN05 Outdoor Smart Plug to your hub.
Exclusion is another name for a soft reset, which helps to fix various connectivity and configuration issues. It can even be done if the device has never paired successfully to any hub. Once Hubitat confirms that an "unknown" device was excluded, you’ll be able to try to add it to your network again. Ensure you are running the latest platform version of Hubitat.
Follow these steps to exclude the ZEN05:
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Open Hubitat in your Internet browser
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Go to Devices
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Click on + Add Device in the top right corner
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Click on Z-Wave
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Click on Start Z-Wave Exclusion
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While the device is searching for a device, click the Z-Wave button on the device 3 times as quickly as possible
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The app will indicate when the device is successfully excluded.
Once you’ve gone through the exclusion process, give inclusion another try.
If your ZEN05 Outdoor Smart Plug still won’t add to your hub, try some of these tips:
- You can try to exclude the device again in case the process wasn’t registered the first time around.
- Or you can give inclusion another shot, this time clicking the Z-Wave button 4-5 times, instead of 3, as quickly as possible, to help the device register the command.
- If your ZEN05 is in a location that is far away from the hub, then it may be a range or interference issue. You can try adding a Z-Wave signal repeater (or any non-battery powered Z-Wave device) between the Outdoor Plug and Hubitat to see if it resolves the issue.
- Connected but not responding to Z-Wave commands? Try these connectivity troubleshooting steps.
Please don’t hesitate to reach out if you encounter any issues with your ZEN05 Outdoor Smart Plug!
