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Home > Plugs > ZEN14 Double Outdoor Plug > How Do I Perform Hard Reset on My ZEN14 Outdoor Double Plug?
How Do I Perform Hard Reset on My ZEN14 Outdoor Double Plug?
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Is your ZEN14 Outdoor Double Plug powered but still unresponsive to Z-Wave and manual commands? Try a factory reset!

A hard reset will restore the device to factory settings and erase all customization and recorded activity.

 

  • Make sure the plug is powered.
  • Click the Z-Wave button twice and hold it the third time for 10 seconds.
  • The LED indicator will flash green 3 times to confirm a successful reset.

 

After that, try including it to your Z-Wave system again to see if that helped the issue. 

 

Let us know if a factory reset didn't resolve your issue. We're here to help! 

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