Is your ZEN14 Outdoor Double Plug unresponsive to your app, failing to update status, or showing that it's offline? This hints at a connectivity issue:

Even with a range of 300 feet (line of sight), interferences like thick walls, large furniture, and metal or glass elements can shorten this range. The range for the Outdoor Double Plug will ultimately be determined by the specific structure of your home and the strength of your mesh network.

Please try the steps below if you're seeing connectivity issues with your ZEN14 Outdoor Double Plug:

1. Try refreshing your Z-Wave. This process will allow the hub to create the most effective route to the ZEN14.

2. Try excluding and re-including the Outdoor Double Plug directly from the installation location, as it's possible that the hub hasn't found the most efficient communication route to the device. This sometimes happens if a device is included near the hub and then moved to the target location. 

3. Try bringing the ZEN14 Outdoor Double Plug closer to your hub. Plug it into a wall receptacle near the hub, and then exclude and re-include it. If the plug includes successfully, stays connected, and is responsive to remote commands, it's possible the previous location was out of the hub's range or there are too many interferences in that particular area.

Don't hesitate to please let us know if you have any issues with the device; we're happy to help!