Having issues including the ZEN05 Outdoor Smart Plug to Home Assistant? Let's try excluding it first!

The best part: a device doesn't need to be included first to be excluded - and it'll help with any configuration or connectivity issues!

Here's how to do it: 

1. In Home Assistant: open Settings > Devices and Services > Z-Wave JS > Configure
2. Click on Remove Device
3. Click on Start Exclusion
4. Press the Z-Wave button 3 times very quickly to finalize the exclusion process.
5. HA will confirm an unknown device was removed. If you are excluding an already included device, you will need to restart Home Assistant
6. Run a Heal Network so all the other nodes learn about its removal.

After exclusion is confirmed, try adding the Smart Plug to Home Assistant again. 

If that didn't work, please try the steps below: 

• Try the exclusion process once more, in case the initial exclusion command wasn't registered correctly. 
• Try including the device by pressing the Z-Wave button 4-5 times instead of 3.
• Bring the plug closer to the hub to see if it connects in a closer location. If it connects without issue in the new spot, then the first location may be out of range or there may be too many interferences in that area. 

If you've tried all the above, but are still unable to include the ZEN05, please let us know! Our team is ready to help.