The ZEN37 Wall Remote is a versatile device - let's make sure it's set up right to take advantage of all it can do!
The Edge driver is needed for the ZEN37 to be correctly recognized on the new Lua Edge platform.
Below are the instructions on how to install the custom Edge driver for the device. If you haven't added one before, it's an easy process that only takes a few minutes. Please read all instructions carefully before installing the driver.
DEVICE ALREADY INCLUDED?:
- Drivers can now be manually assigned to a device! If you already have the device included to SmartThings, first follow the instructions in the section below to install the driver, then go to the device page by clicking on the device tile > click the 3 dots in top corner > select Driver > select Different Driver in blue at the bottom of driver page > select the Zooz Wall Remote driver.
INSTALLATION:
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Click on to the Zooz Channel invitation link here and log in with your Samsung / SmartThings account.
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Click Accept for Terms and Conditions.
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Select to Enroll your hub.
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If you're completing the process on a mobile device, you might see the screen load as if it were completing the request, but still show the Enroll button. Please try refreshing the screen, or going back a page, and then going to the enrollment page again - it should now show the Unenroll and Available Drivers options.
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Click the “Available Drivers” button.
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Scroll through the list and click the “Install” button for the Zooz Wall Remote Driver.
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If you have multiple ZEN37's, you can install as many or all drivers if you'd like so that you don't have to repeat the process for other devices going forward. You won't need to install the driver for each device model if you have multiple of the same model. For example, if you have 3 x ZEN37s, you only need to install the driver once and it will work for all 3 devices.
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Wait a few minutes so that the updates are registered on your SmartThings hub.
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Join the device using the Scan QR Code method or the Scan for devices (manual inclusion) method or following the steps shown here.
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The device should be recognized as a Zooz Wall Remote.
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Rename the device as needed and assign it to the room you want it in.
To change any other the settings in the app: once the driver is installed and the device is included to your SmartThings network, click on the ZEN37 in your app and tap the 3 dots in the top right corner of the app. Then tap Settings. There you'll be able to customize your device according to the product documentation.
TROUBLESHOOTING:
- Device doesn’t get identified by the correct driver / as the correct product: remove the device and try adding it again.
- Sync Status tile is empty: it should update to show the number of pending changes as soon as you change a setting, but if it doesn’t then you can either wait about 30 minutes and reboot the hub or just wait and it should fix itself within24 hours. Note that the switch driver doesn't feature the sync status tile at all.
- Device list in the IDE shows that it’s executing in the “cloud”: testing has confirmed that the devices execute locally in Automations as long as all the devices uses in that Automation execute locally. Because the drivers aren’t meant to be viewed in the IDE, they may not display the actual cloud vs local status correctly.
- Questions or issues? Feel free to post them in the dedicated thread on the SmartThings community forum.
If you're having issues during the driver installation process, don't hesitate to reach out. We strongly encourage you to register your Zooz products here so that we can troubleshoot with you more efficiently and also gives you direct access to firmware files, extended warranty, and expedited support.
