The quickest way to resolve any inclusion issues is with a hub-based reset, also known as exclusion.

It may seem counter-intuitive, but the easiest way to resolve inclusion or configuration issues is by excluding the device first! It can be done at any time, even if a device has never been included to the hub! 

How to exclude the ZEN34 from your Z-Box Hub:

1. From the sidebar navigation menu of the Z-Box web interface, go to Settings by clicking on the gear icon.
2. You will be redirected to the Devices menu.
3. Click the red - Remove device button in the top right corner.
4. Select the Z-Wave Device option.
5. Get ready to activate your Z-Wave device and click Start.
6. Click the lower paddle of the Remote Switch 6 times as quickly as possible.
7. The Z-Box will confirm exclusion and the LED indicator will turn green to confirm exclusion.

Once the Z-Box confirms a successful exclusion, please try including the device again.

Experiencing issues after trying exclusion? 

• Try the exclusion process once more. It's possible that the command didn't go through the first time. 
• Once you put the Z-Box back into inclusion mode, click the upper paddle very quickly 7-8 times to ensure the command has gone through.

If you need additional assistance, please let us know!