The quickest way to resolve any inclusion issues is with a hub-based reset, also known as exclusion.

It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory reset the unit instead, then try inclusion again.

How to exclude the ZEN34 from your Z-Box Hub:

1. From the sidebar navigation menu of the Z-Box web interface, go to Settings by clicking on the gear icon.
2. You will be redirected to the Devices menu.
3. Click the red - Remove device button in the top right corner.
4. Select the Z-Wave Device option.
5. Get ready to activate your Z-Wave device and click Start.
6. Click the lower paddle of the Remote Switch 6 times as quickly as possible.
7. The Z-Box will confirm exclusion and the LED indicator will turn green to confirm exclusion.

Once the Z-Box confirms a successful exclusion, please try including the device again.

Experiencing issues after trying exclusion? 

• Try the exclusion process once more. It's possible that the command didn't go through the first time. 
• Once you put the Z-Box back into inclusion mode, click the upper paddle very quickly 7-8 times to ensure the command has gone through.

If you need additional assistance, please let us know!