Struggling to include your ZEN14 Outdoor Double Smart Plug to the Z-Box? Let's start simple: give the exclusion process a try!

The easiest way to resolve inclusion or configuration issues is by excluding the device first! Exclusion can be done at any time, even if a device has never been included to the hub! Another way to think of exclusion is as a hub-based reset.

How to exclude the ZEN14 from your Z-Box Hub:

1. From the sidebar navigation menu of the Z-Box web interface, go to Settings by clicking on the gear icon.
2. You will be redirected to the Devices menu.
3. Click the red - Remove device button in the top right corner.
4. Select the Z-Wave Device option.
5. Get ready to activate your Z-Wave device and click Start.
6. Click the Z-Wave button on the device 3 times quickly (the LED indicator will start blinking green)
7. The Z-Box will confirm exclusion

Once the Z-Box confirms a successful exclusion, please try including the device again.

Still having trouble?  

• Try the exclusion process again. It's possible that the command didn't go through the first time. 
• Once you put the Z-Box back into inclusion mode, click the Z-Wave button very quickly 4-5 times to ensure the command has gone through.

If you need additional assistance or have any questions, please let us know!