ZEN16 not entering inclusion mode? The best way to resolve any inclusion issue is with exclusion!

It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory reset the unit instead, then try inclusion again.

How to exclude the ZEN16 from your Z-Box Hub:

1. From the sidebar navigation menu of the Z-Box web interface, go to Settings by clicking on the gear icon.
2. You will be redirected to the Devices menu.
3. Click the red - Remove device button in the top right corner.
4. Select the Z-Wave Device option.
5. Get ready to activate your Z-Wave device and click Start.
6. Click the Z-Wave button on the device 3 times quickly (the LED indicator will start blinking green)
7. The Z-Box will confirm exclusion

Once the Z-Box confirms a successful exclusion, please try including the device again.

Still having trouble?  

• Try running exclusion once more. It's possible that the command didn't go through the first time. 
• Once you put the Z-Box back into inclusion mode, click the Z-Wave button very quickly 4-5 times to ensure the command has gone through.

If you need additional assistance or have any questions, please let us know!