How to Add Your ZEN17 Universal Relay to the Z-Box Hub

No drivers, no custom handlers; it just works! With full support by Z-Box out of the box, it's quick and easy to add your ZEN17 Universal Relay to the Z-Box Hub and start customizing your device.

We recommend adding your Z-Wave devices to your Z-Box Hub from the WEB UI but for your convenience, we also created instructions for the mobile app below, just scroll down.

ADD THE ZEN17 UNIVERSAL RELAY FROM THE WEB UI:

1. Open your Z-Box web interface in the Internet browser and select Settings (the gear icon) from the sidebar navigation menu.

2. The screen will display all of your existing devices.

3. Click on the + Add device blue button in the top right corner.

4. Select Z-Wave Device in the next screen.

5. Make sure you can physically access your ZEN17 Universal Relay and click Start on the screen.

6. While the hub is in inclusion mode, click the Z-Wave button on the ZEN17 3 times as quickly as possible. The LED indicator will start blinking. It may take a few minutes for the device to add and configure so please wait patiently and don't exit the screen.

7. Once the device is found, you'll be able to rename it and assign it to its room.

8. Click Next and then Finish once you rename and organize all of the newly created devices.

ADD THE ZEN17 UNIVERSAL RELAY FROM THE Z-BOX MOBILE APP:

1. Open the Z-Box Hub app on your mobile device.

2. Click More in the bottom navigation menu.

3. Click on + Add Devices.

4. Select the Z-Wave Protocol.

5. Make sure you can physically access your ZEN17 Universal Relay and click Start on the screen.

7. Once the device is found, you'll be able to rename it and assign it to its room.

8. Click Next and then Finish once you rename and organize all of the newly created devices.

* If you’re using an S2 hub, it will ask you to enter the DSK PIN or scan the QR code printed on the device.

TROUBLESHOOTING:

If the device is not found on the Z-Box Hub, you may need to soft reset it first. We recommend performing the soft reset using your hub and the exclusion option (it works even if the device has never been added to your hub before):

1. Open your Z-Box web interface in the Internet browser and select Settings (the gear icon) from the sidebar navigation menu. A list of your existing devices will appear.

2. Click the red - Remove device button in the top right corner.

3. Select Z-Wave Device in the next screen.

4. Make sure you can physically access your ZEN17 Universal Relay and click Start on the screen.

5. Click the Z-Wave button on the ZEN17 3 times as quickly as possible. The LED indicator will start blinking and the Z-Box Hub will display a "Device removed" message.

Please contact us if you're still experiencing issues or have questions! We'll be happy to assist you.