Is your ZEN30 Double Switch showing "No Connection" on your Z-Box Hub? Check out the troubleshooting steps below!
While a device may show as "No Connection" in some sporadic cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular basis in the background. Unlike most hubs currently available, there is no need for a command to refresh the network or repair the device connections on the Z-Box. It is consistently running in the background and rerouting communication as necessary.
If your ZEN30 Double Switch is showing as "No Connection" on your Z-Box, the first thing to try is to click on the tile to reconnect the device. Navigate to the Dashboard > click the red ZEN30 tile to ping the device. The ZEN30 should reconnect and return to green once connection is re-established.
Still showing "No Connection"?
- Try adding a signal repeating device between the hub and the ZEN30.
If that does not resolve the issue, try bringing the hub closer to the ZEN30, excluding the device and re-including it while near the hub. If the ZEN30 Double Switch is then included successfully and the connection remains steady, it is possible there are too many interferences between the hub and the device, or the previous spot may be out of range.
If you are able to control your device from the Z-Box without issue but it is sporadically showing the device as "No Connection," you can disable the display by following the steps below:
- Navigate to Settings > Devices > click on the arrow to open the settings for the ZEN30 > Advanced > Uncheck "Mark if Unavailable"
