This is product is discontinued and replaced with the ZEN04 or ZEN15. What does that mean?
SmartThings has disbanded support for the previous groovy-based device handlers, as they have transitioned to the new lua platform. We have ensured that you can still access your device's advanced settings!
We have created new custom Edge drivers for the lua platform. Please follow the instructions below on how to install the new Edge driver. If you haven't added one before, it's a simple process that only takes a few minutes. With the driver for the ZEN25 installed, you can personalize the device. Please read all instructions carefully before installing the driver.
DEVICE ALREADY INCLUDED?:
- Drivers can now be manually assigned to a device! If you already have the device included to SmartThings, first follow the instructions in the section below to install the driver, then go to the device page by clicking on the device tile > click the 3 dots in top corner > select Driver > select Different Driver in blue at the bottom of driver page > select the Zooz Multichannel Switch driver.
INSTALLATION:
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Click on to the Zooz Channel invitation link here and log in with your Samsung / SmartThings account.
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Click Accept for Terms and Conditions.
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Select to Enroll your hub.
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If you're completing the process on a mobile device, you might see the screen load as if it were completing the request, but still show the Enroll button. Please try refreshing the screen, or going back a page, and then going to the enrollment page again - it should now show the Unenroll and Available Drivers options.
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Click the “Available Drivers” button.
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Scroll through the list and click the “Install” button for the Zooz Multichannel Switch Driver. It should include the ZEN25 in its list of models.
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If you have multiple Zooz device models, you can install as many or all drivers if you'd like so that you don't have to repeat the process for other devices going forward. You won't need to install the driver for each device model if you have multiple of the same or similar model covered by the driver. For example, if you have 2 x ZEN25's, you only need to install the driver once and it will work for both devices.
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Wait a few minutes so that the updates are registered on your SmartThings hub.
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Join the device using the Scan QR Code method or the Scan for devices (manual inclusion) method or following the steps shown here.
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The device should be recognized as a Zooz ZEN25.
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Rename the device as needed and assign it to the room you want it in.
To change any other settings in the app: once the driver is installed and the device is included to your SmartThings network, click on the ZEN25 in your app and tap the 3 dots in the top right corner of the app. Then tap Settings. There you'll be able to customize your device.
For the ZEN25, and other multichannel devices, child devices will display as tiles in the main device view.
If you would like to have both relays display as separate devices in your SmartThings hub to rename it and control it from your smart speaker, please follow these steps:
- Click on the 3 dots in the top right corner of the device view in the SmartThings app.
- Click on Settings.
- Scroll down to enable Create Separate Devices for Relays so that a separate device is created for the relays.
- The new device will be automatically created under the same room as the hub or in No Room Assigned; you can now move it to the room of your choice.
TROUBLESHOOTING:
- Device doesn’t get identified by the correct driver / as the correct product: remove the device and try adding it again.
- Sync Status tile is empty: it should update to show the number of pending changes as soon as you change a setting, but if it doesn’t then you can either wait about 30 minutes and reboot the hub or just wait and it should fix itself within24 hours. Note that the switch driver doesn't feature the sync status tile at all.
- Device list in the IDE shows that it’s executing in the “cloud”: testing has confirmed that the devices execute locally in Automations as long as all the devices uses in that Automation execute locally. Because the drivers aren’t meant to be viewed in the IDE, they may not display the actual cloud vs local status correctly.
- Only one part of the device is available on the smart speaker app: there is currently a limitation on the new platform that prevents the driver from creating multiple devices in the app upon inclusion. This means that while child devices are available as individual devices in the Routines and Automations tools in the SmartThings app, only the main device will show up for voice control in the smart speaker app when first added. You can create child devices by going into Settings and enabling the "Create child devices" feature.
- Questions or issues? Feel free to post them in the dedicated thread on the SmartThings community forum.
If you're having issues during the driver installation process, don't hesitate to reach out. We strongly encourage you to register your Zooz products here so that we can troubleshoot with you more efficiently and also gives you direct access to firmware files, extended warranty, and expedited support.
