If your ZEN16 is showing "offline" in Hubitat, this could indicate an issue with range or configuration. Here's what to try first:
Check first that your Hubitat platform version is up-to-date. If it is, then you can use repair Z-Wave, which is a feature that refreshes your mesh network's connections. Here are the steps to perform to repair Z-Wave in Hubitat:
- Open Hubitat in your Internet browser
- Go to Settings
- Click on Z-Wave Details
- Click on Repair Z-Wave
Wait until you see the "Z-Wave Network Repair finished" message before sending any commands to your MultiRelay. Once repair is completed, try including the device back into your network.
If Network Repair doesn't help, simply try excluding and re-including the MultiRelay. It's possible that the communication route between the device and Hubitat wasn't established correctly the first time. Exclusion can help the hub find the best route to the device.
Try installing a Z-Wave signal repeater, if you have one available, between the relay and hub and then perform Network Repair once more once it's been installed. A Z-Wave signal repeater is any Z-Wave device that doesn't relay on battery power, so a smart plug, switch, relay, or even dedicated repeater. The repeater should help the hub stabilize communication with the MultiRelay if it's a range or an interference issue.
It's worth trying to move the device closer to Hubitat, if the location of your relay is surrounded by a lot of metal or glass elements or thick walls (like in a garage) or placed in a spot far away from your hub, to see if communication stabilizes from a closer location. Be sure to exclude and re-include it from the new location. If communication is stabilized, the previous location was probably out of range.
If you've tried everything and are still seeing the same issue, please don't hesitate to reach out!
