If you’ve given the inclusion process a few tries with no success, then exclusion is the next step.
The process will act as a different type of reset that will help with any pairing or configuration difficulties. Once the ZEN20 is successfully removed (Hubitat will send a confirmation), it will be able to join your hub’s network. You should also check that Hubitat is operating on the most up-to-date version and then use these steps to exclude:
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Open Hubitat in your Internet browser
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Go to Devices
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Click on + Add Device in the top right corner
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Click on Z-Wave
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Click on Start Z-Wave Exclusion
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While the device is searching for a device, click the CH1 button on the device 3 times as quickly as possible
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The app will indicate when the device is successfully excluded.
After going through the exclusion process, you can try to add your ZEN20 to Hubitat again using these instructions. If your Power Strip is still having difficulties connecting to your hub, you can try the tips described below:
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Try to exclude the device again. The process may not have gone through correctly the first time so it might help to go through it again.
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Perform the pairing process, pressing the CH1 button 4-5 times as quickly as possible in case the command didn’t register in 3 presses.
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The ZEN20 may be having difficulties communicating to the hub if it’s been installed far away. You can try to add a Z-Wave signal repeater (or any non-battery powered Z-Wave device) between the Power Strip and hub to see if it improves connectivity. You can also use a hand-held secondary controller, like a Z-stick, to include the device.
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If you see that your Power Strip isn’t reacting to any remote commands, despite being added to your hub’s network, then you may want to try these connectivity troubleshoots.
Send us a message if your ZEN20 Power Strip is still having difficulties pairing, we’ll be happy to help!
