You've confirmed your Double Switch works well manually from both the dimmer and relay, but you're having issues including it to Home Assistant.
It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded.
Exclusion Steps
- In Home Assistant: open Settings > Devices and Services > Z-Wave JS > Configure
- Click on Remove Device
- Click on Start Exclusion
- Tap the lower paddle of the dimmer 3 times very quickly to finalize the exclusion process
- Home Assistant will confirm removal
After exclusion is confirmed, try adding the device back to Home Assistant again.
SmartStart and Z-Wave Long Range Inclusion Troubleshooting
If exclusion is not successful, if you have previously added this device to your hub, if SmartStart failed, or if the device will not include, please follow the steps below in order. Removing the device from the provisioning list generally resolves most inclusion issues:
1. Check if the device is in the provisioning list:
- Settings:
- Devices & Services:
- Z-Wave:
- Configure Cogwheel:
- Provisioned Devices:
- Trash Icon (identify device by the DSK number):
- Unprovision:
The device has now been removed from the provisioning list.
2. Factory reset the ZEN30. After a successful reset, the device will disappear from the device list.
3. Cut power to the ZEN30 at the breaker.
4. Go through the inclusion steps listed here to include the device (remember, power stays OFF until step 6).
If that didn't work, here are some troubleshoots we find helpful:
- Try the exclusion process again! It's possible the exclusion commands from the first run weren't registered correctly.
- If you have a Z-Wave signal repeater available (switch, relay, smart plug, dedicated repeater - any Z-Wave device that doesn't rely on battery power), we'd recommend moving it between the switch and hub and then healing the network. This can help in case there is an interference or range issue preventing stable communication between the two nodes. This can be especially helpful if your switch box is made of metal (since metal shortens and interferes with Z-Wave signals).
- If possible, try bringing the hub within direct range of the Double Switch if you were at a large distance the first time. If you have a hand-held secondary controller, this would be the time to bring it out!
- And if you find that your Double Switch is connected but it's not responded to remote commands, see these steps for troubleshooting connectivity.
If you've tried all the above with no luck, reach out to us!
