You were able to add your Remote Switch to the network, but it's going offline or is otherwise unresponsive to Z-Wave commands.
Your Remote Switch is a 700-Series Z-Wave device that has range of up to 250 feet (line of sight). With that said, interferences like large furniture, thick walls, and metal elements can shorten range. Ultimately range is determined by the specific structure of your home and the strength of your mesh network.
If you're seeing connectivity issues, we first recommend healing your Home Assistant network. This function refresh the connections between your hub and devices so that the hub can find the most efficient route to each device.
- Click on the Z-Wave Control Panel in Home Assistant
- Under Z-Wave Network Management, click Heal Network
If healing the network didn't help get your Remote Switch get back online, here are some other things that may help:
- Try excluding and re-including the device directly from the installation location. Similar to the idea behind healing the network, it's possible that the hub hasn't found the most efficient communication route to the switch; exclusion can help revitalize these connections.
- Try waking up the Remote Switch manually. As a battery-powered device, the switch is usually "sleeping" to conserve battery even though it will always respond to commands and execute rules as scheduled. However, if you make any changes to the advanced settings or assign new actions to the switch, waking it up manually will help these new changes go through immediately. If you've made and find the switch is not responding immediately, this may be why. To wake up the unit manually, tap the upper paddle 7 times as quickly as possible. The LED indicator will turn on solid blue and then turn off when the device goes back to sleep.
- If you have a Z-Wave signal repeater available, try including it in a spot halfway between the Remote Switch and hub. A signal repeater is any Z-Wave device that doesn't rely on battery power - switches, relays, smart plugs, or dedicated repeaters. If the issue is caused by interference or range, a signal repeater can help strengthen and stabilize connectivity. After adding the repeater, it's a good idea to heal your network once more.
- Try bringing the switch closer to the hub, making sure to exclude and re-include it from the new location. If it connects and stay online with no issue, then the previous spot may have been out of range or there are too many interferences in that location.
You can also use the LED indicator to help determine if the switch is within range to communicate with the hub. You can do this by pressing and holding the lower paddle for 20 seconds until the LED starts blinking white. Here are what the colors of your ZEN34 Remote Switch mean:
- solid green - direct communication is stable
- flashing green - direct communication with the hub is established but the signal is weak
- solid orange - stable communication with the hub via signal repeaters
- flashing orange - communication with the hub is established via signal repeaters but the signal is weak
- solid red - communication with hub has failed
If none of the above solves the problem, please let us know! We're always here to help.
