Excluding or removing the Q Sensor from your hub system can help with a variety of configuration issues.

The process acts as a soft reset for the device and can be done even if the ZSE11 was never successfully included or a part of your Z-Wave network.

Here are the steps for excluding your ZSE11 sensor:

1. Bring the sensor within 3 feet of your Z-Wave hub 
2. Put your Z-Wave hub into exclusion mode (see your controller's manual for details, as each brand is different)
3. Press and release the Z-Wave button 3 times quickly
4. Your hub should confirm exclusion; the sensor will disappear from your device list

Once exclusion is completed, try re-including the sensor to your hub.

If your sensor still has trouble communicating with the hub, here are some other things to try:

• Give the exclusion process another chance in case it didn't work on the first go.
• Press the Z-Wave button 4-5 times during inclusion in case 3 presses aren't being registered.
• If excluding/including from the installation location, try it again within direct range of the hub. If the second try is successful, the original spot may be out of range.
• Try swapping the power supply from USB to battery, or battery to USB in case it's a power related issue. Just make sure to exclude and re-include the device so that the batteries aren't drained if the unit was previously powered by USB (making it a signal repeating device - which is how the hub will continue to recognize it if not properly excluded/re-included).

Still having trouble with your Q Sensor? Send us a message!