If your Q Sensor shows a "Can't Detect Device" error, then it may be a range or connectivity issue.
The first troubleshooting step to try is to Update Neighbor Nodes. This is a useful feature in Vera's interface that allows you to refresh the connections between hub and devices, and may help Vera find the most efficient route to your Q Sensor.
Here's how to Update Neighbor Nodes:
- Log into your Vera Dashboard on the desktop interface (not the app)
- From the Dashboard, select Settings
- Select Z-Wave Settings
- Click on the Advanced tab
- At the bottom of the advanced tab, you'll see a GO button to run the Update Neighbor Nodes. The process can take several minutes or over an hour depending on the size of your Z-Wave network.
If you've tried the above and still find that your Q Sensor is having trouble staying connected or is not responding to Z-Wave commands, give these tricks a try:
- Bring the Q Sensor within direct range of Vera and then exclude it and re-include it. If the sensor connects and stays connected this time around, it's possible the previous location is out of Vera's range or there are too many interferences around.
- You can also give the exclusion and inclusion process another try from the target location in case Vera didn't find the best route to communicate with the device originally. This can sometimes be caused by including a device near the hub but then moving it away to be installed.
- Try fresh batteries in the unit (if powering by battery) or switch to USB / battery to see if the same issue occurs on both power supplies. Remember to exclude and re-include the device after changing the power source to make sure the unit is not recognized as a signal repeating device if it was previously powered by USB; this type of recognition by the hub will drain the batteries quickly
If you're still experiencing issues after trying all the above, please let us know! Our team is ready to help.
Your order number can be from The Smartest House, Amazon, or if Amazon.ca - please send us a screenshot of the order confirmation. This information helps us verify your device model to send the correct firmware file.
