If your ZSE43 is showing up as “offline” in Hubitat, it may point to a range or configuration problem. A Z-Wave Network Repair may be the answer!

Check to see if your Hubitat hub is up to date on its platform version. Next, using the steps outlined below, run the Z-Wave Repair to refresh your Z-Wave mesh network connections:

1. Open Hubitat in your Internet browser

2. Go to Settings

3. Click on Z-Wave Details

4. Click on Repair Z-Wave

If it is successfully repaired, you will see a "Z-Wave Network Repair finished" confirmation.  Next, include the ZSE43 to join your Z-Wave network.

You can also try these other troubleshooting tips with your ZSE43 sensor:

• You can exclude the sensor and reinclude it. This acts as a soft reset to help your sensor configure correctly or find a better route to communicate with Hubitat.
• Another option is to add a non-battery powered Z-Wave device, or a Z-Wave signal repeater, between the hub and sensor, if you have one available. This will help improve communication between the two devices. You will need to run another Z-Wave Repair for the additional device to be recognized and used in the communication path with the ZSE43.  
• You can also try moving the sensor to be closer to the hub. If the device is too far away, or in an area surrounded by a lot of metal or glass elements, it could be having trouble communicating with the hub. Once moved to a new location, exclude and re-include the device for the change to be recognized.

Please contact us if none of these steps have resolved the issue with your ZSE43, we’ll be happy to help!