It's possible that something about the wiring can be improved.
This is product is discontinued and replaced with ZEN71.
Go here for our general wiring guide for Zooz Ver 2.0 switches. If you have the switch installed in a multi-point set-up like a 3-way, 4-way, or 5-way, make sure to refer to the relevant diagrams and try to compare your wiring to that shown in the illustrations.
If you're unable to locate the source of the problem, take some pictures of all the boxes in the installation according to the angle and instructions shown here. Then reach out to us with the images so we can try to troubleshoot the installation remotely.
Also, check that the switch is connected to a compatible load. Zooz shouldn't be connected to motor loads like ceiling fans, as detailed here. Improper loads like fans and home appliances may damage the switch immediately and prevent it from working correctly. If you suspect that the type of load you've connected has damaged the switch, let us know. Our team will be happy to help.
