If you're having trouble including your ZSE41 Open | Close Sensor to Home Assistant, begin by excluding the sensor. Your device can be excluded from Home Assistant even if it has never been successfully included. Exclusion acts as a soft reset to help with any configuration issues.

800 series only: Exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory reset the unit instead, then try inclusion again.

To exclude the ZSE41 from Home Assistant: 

1. In Home Assistant: open Settings > Devices and Services > Z-Wave JS > Configure
2. Click on Remove Device
3. Click on Start Exclusion
4. Click the Z-Wave button 3 times as quickly as possible (the LED indicator will start flashing)
5. Home Assistant will confirm that the device was removed, and you should now be able to add it to your system

Please reach out to us with any questions about the process!