There is No LED Activity and My ZEN52 Double Relay is Unresponsive - Zooz Support Center

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There is No LED Activity and My ZEN52 Double Relay is Unresponsive

Have you installed the ZEN52 Double Relay, but there is no LED activity, and the relay is unresponsive? Please check the list below.

First, check that you have restored power to the unit at the breaker panel, following the completion of the installation.

Ensure the device is connected to an electric power source that does not exceed the maximum load power.

Next, check the load. Ensure the load for the relay does not exceed 150W for LED’s, 500W for incandescent, or 5 A for resistive loads per relay.

Is the ZEN52 controlling a receptacle? The ZEN52 CANNOT be used with switched receptacles, so it would need to be uninstalled and connected to an appropriate load.

CHECK THE WIRES: ensure the load, line, neutral, and ground wires are connected exactly like the diagram, and don't rely exclusively on your multimeter to identify the wires.

Have you tried everything above and the ZEN52 is still unresponsive? Reach out to us, we're happy to help!

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