ZEN77 Dimmer not pairing with Home Assistant? Let's try exclusion!

It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. 

 

Exclusion Steps

 

1. In Home Assistant: open Settings > Devices and Services > Z-Wave JS > Configure

2. Click on Remove Device

3. Click on Start Exclusion

4. Tap the lower paddle of the dimmer 3 times very quickly (the LED indicator will start flashing)

5. Home Assistant will confirm that the device was removed, and you should now be able to add it to your system

Once Home Assistant confirms the process is complete, give the inclusion process another try.

 

If your ZEN77 is still having trouble, give these steps a try:

• Try excluding the device one more time. It's possible the command didn't register correctly on the first try. 

• When excluding or including, try 4-5 taps instead of 3 in case the command isn't going through.

• Try a Z-Wave signal repeater (any non-battery powered Z-Wave device) between the dimmer and hub. Remember to heal the network after adding the repeater. This can help in case there is an interference or range issue preventing stable communication between the two nodes. This can be especially helpful if your switch box is made of metal (since metal shortens and interferes with Z-Wave signals). 

• You can also try bringing the hub within direct range of the dimmer to rule out any range issues. If you have a hand-held secondary controller, this would be the time to bring it out!

• If your dimmer did connect but is not reacting to remote commands, give these troubleshooting steps a try.

SmartStart and Z-Wave Long Range Inclusion Troubleshooting

If exclusion is not successful, if you have previously added this device to your hub, if SmartStart failed, or if the device will not include, please follow the steps below in order. Removing the device from the provisioning list generally resolves most inclusion issues:

 

1. Check if the device is in the provisioning list:

• Settings:

        

• Devices & Services:

        

• Z-Wave:

        

• Configure Cogwheel:

        

• Provisioned Devices:

        

• Trash Icon (identify device by the DSK number):

        

• Unprovision:

        

The device has now been removed from the provisioning list.

2. Factory reset the ZEN77. After a successful reset, the device will disappear from the device list.

3. Turn off power to the ZEN77 at the breaker. 

4. Go through the inclusion steps listed here to include the device (remember, power stays OFF until step 6).

 

If your ZEN77 Dimmer still won't connect or exclude, reach out to us! We'll be happy to help.