Can't add the ZEN77 Dimmer to Hubitat? Maybe you need to exclude it first.
Removing your ZEN77 from Hubitat first can help fix any problems it may be having with inclusion, even if it’s never been included to a hub. The app will simply confirm an “unknown” device was excluded. Before giving the process a try, check to see if your Hubitat is operating on the latest platform version.
When you're ready, use these steps to exclude the ZEN77:
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Open Hubitat in your Internet browser
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Go to Devices
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Click on + Add Device in the top right corner
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Click on Z-Wave
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Click on Start Z-Wave Exclusion
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While the device is searching for a device, tap the Lower Paddle 3 times as quickly as possible
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The app will indicate when the device is successfully excluded.
When Hubitat confirms exclusion was successful, you can go ahead and try including the ZEN77 with these steps.
ZEN77 still not connecting to Hubitat? Give these other troubleshooting steps a try:
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Trying excluding the dimmer again. This is helpful in case the commands didn’t go through the first time.
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When following the steps for inclusion, try tapping the paddle of the dimmer 4-5 times as quickly as possible, in case it wasn’t processed in 3 taps.
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The ZEN77 dimmer may be having trouble communicating with Hubitat if it is installed far away. You can add a Z-Wave signal repeater or another non-battery powered Z-Wave device to the network, between the switch and hub, to extend range. If you also have a Z-stick or hand-held secondary controller, you can use it to then add the ZEN77 to the hub.
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If the dimmer was added but is not responding to any Z-Wave commands, then you may need to check out these connectivity trouble shoots.
If you've tried everything but your ZEN77 continues to have connection issues, you can reach out to us! We’re here to help.
