Can't Add My ZEN04 Smart Plug to Hubitat

Can't include the ZEN04 to Hubitat? Try exclusion!

It may sound strange, but exclusion is just a reset. A device doesn't need to be included to be able to be excluded. However, please note that exclusion before inclusion applies to the 700 series and earlier chip sets. The 800 series devices will not exclude before they have been included; please factory reset the unit instead, then try inclusion again.

Before going through the removal process, you can also see if your Hubitat platform is operating on the latest version.

Use these steps to exclude your device:

Open Hubitat in your Internet browser
Go to Devices
Click on + Add Device in the top right corner
Click on Z-Wave
Click on Start Z-Wave Exclusion
While the device is searching for a device, press the Z-Wave button on the device 3 times quickly
The app will indicate when the device is successfully excluded.

Once you’ve successfully excluded the Smart Plug, you can try to include it to your hub using these steps.

Still no luck pairing the ZEN04? Give these tricks a try:

Try the exclusion process again in case it didn't work the first time.
Try pressing the Z-Wave button 4-5 times instead of 3 during inclusion in case the command isn't being recognized.
Try adding the ZEN04 in a spot closer to the hub to rule out range issues. You can also try to add the Smart Plug to Hubitat using a secondary hand-held controller, like a Z-stick, if you have one.
Lastly, if your Smart Plug is connected to your hub, but not responding to Z-Wave commands, then you’ll need to look at these connectivity troubleshoots to resolve the issue.