How to Access the Advanced Settings for ZEN04 Smart Plug on HomeSeer
From on/off timers to adjustable power reporting, the ZEN04 Smart Plug offers a variety of customization options to perfectly adjust it to your smart home preferences. Zooz products work best with the Z-Wave Plus and the Z-Wave JS Front-End of HomeSeer. If you're experiencing issues with accessing the advanced setti…
My ZEN04 Smart Plug is Offline in HomeSeer
Scenes failing to run or reports not being received? This is indicative of a connectivity issue between the ZEN04 and your HomeSeer hub. Go ahead and check out these quick troubleshooting steps if your ZEN04 is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When connected to the hub thro…
Can't Add My ZEN04 Smart Plug to HomeSeer
If you're having trouble adding your ZEN04 Smart Plug to HomeSeer, you may need to try exclusion first. The exclusion process acts as a soft reset and can be done even if you haven't paired the ZEN04 to HomeSeer or another Z-Wave network before. Zooz products are officially integrated with the Z-Wave Plus and the…
My ZEN04 Smart Plug Shows No Connection on My Z-Box Hub
Connectivity got you down? Check out the troubleshooting steps below! The Z-Box Hub automatically refreshes the network and rebuilds the mesh on a regular basis in the background, so there is no need for a command to refresh the network or repair the device connections. This function is consistently running in the b…
Can't Add My ZEN04 Smart Plug to My Z-Box Hub
Trouble with inclusion? The best way to resolve any inclusion issue is with exclusion! Exclusion can be done at any time, even if a device has never been included to the hub! Another way to think of exclusion is as a hub-based reset. How to exclude the ZEN04 from your Z-Box Hub: * From the sidebar navigation me…
My ZEN04 Smart Plug Shows Offline in Hubitat
So the ZEN04 is included to Hubitat, but showing as offline? This can occur when a device is out of range or didn’t configure properly when including. Trying a Z-Wave Network Repair can help resolve the issue! Always ensure that your Hubitat platform version is up-to-date first. Next, follow steps below to initiate …
There is No LED Activity and My ZEN04 Smart Plug is Unresponsive
So your ZEN04 Smart Plug is powered in a grounded 110VAC receptacle, and there is no LED response from the device? Check out the tips below: The best place to start is by ruling out any power or grounding issues. Try moving the ZEN04 to a different receptacle on a different circuit. The ZEN04 is equipped with a f…
How to Access Advanced Settings For My ZEN04 Smart Plug on Z-Box
Easily adjust any advanced parameters for your Zooz Smart Plug in the Z-Box WEB UI. We've outlined the steps how to access and change the settings to customize your device, including the behavior after power outage and energy reporting. Start by logging into your Z-Box Hub in the WEB UI. You can only adjust advanc…
My ZEN04 Smart Plug is Unresponsive to My Z-Wave System
So the ZEN04 is powered but unresponsive to commands from your app, is not updating status, or is showing that it's offline? This suggests a range or connectivity issue: The ZEN04 Smart Plug is a 700 series Z-Wave Plus device that has range of up to 300 feet (line of sight). Even so, interferences like thick walls, …
My ZEN04 Smart Plug Shows Offline in SmartThings
Having an issue with your ZEN04 Smart Plug showing offline in SmartThings? The first thing to rule out is any potential range or connectivity issues. Take a peek at the simple troubleshooting steps below to resolve the issue. Let's start by refreshing your mesh network connections via a network repair: * Open yo…
