How Do I Perform Hard Reset on My ZEN04 Smart Plug?

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If your ZEN04 Smart Plug is unresponsive to Z-Wave and manual commands, then it's time to try a factory reset.

A hard reset will restore the device to factory settings and erase all customization and recorded activity.

First, make sure the plug is powered, then follow the steps below:

Click the Z-Wave button twice and hold it the third time for 10 seconds.
The LED indicator will flash green 3 times to confirm a successful reset.

After that, try including it to your Z-Wave system again to see if that helped the issue.

Let us know if you have any questions about the reset process or if hard reset didn't help your issue. We're here to help!

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