A device that shows as offline or unavailable suggests a range or connectivity issue.
The first step is a to refresh your mesh's network connections via a network repair:
- Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details.
-
Tap the three dots in the upper right hand corner and tap Settings
- Tap Z-Wave Utilities
- Tap Repair Z-Wave Network
- Tap Start Repair
Before sending any commands to your ZEN14 Outdoor Double Plug, please wait until you see the "Z-Wave Network Repair finished" message - this can take up to 15 minutes. Once the network repair is finished, try adding the plug back into your network.
If Network Repair doesn't resolve the issue, try excluding and re-including the Outdoor Double Plug directly from its installation location. This helps ensure that SmartThings is able to devise the most efficient route of communication with the plug, in case it wasn't established correctly the first time.
Still experiencing connectivity issues? Try installing the ZEN14 closer to your hub. This allows you to determine if the issue is range or if there's a better spot for your device. Once you've moved the device, remember to exclude and re-include it to give them a chance to connect properly.
If you have attempted all of the troubleshooting steps above and are still seeing the same issue, please don't hesitate to reach out! We'll be happy to help!
