Having inclusion issues! It may sound strange, but try excluding the device first!

Exclusion is a simple process that can be done even if the device has never been included to the hub. It simply acts as a soft Z-Wave reset for the device, and helps resolve any connectivity or configuration issues.

Important Note: A steady, blinking green is the standard state for the device; as long as the unit has power, it will blink green at a steady pace. The device has an internal relay, which can turn on and off with a click of the Z-Wave button. This means that when you are attempting to include or exclude the device, the clicks need to happen as fast as possible; if the clicks are not completed fast enough, the relay will engage instead and the device will not enter inclusion or exclusion mode. You will know you have clicked fast enough when the LED indicator begins flashing rapidly.

If the ZEN53 is having problems connecting to Hubitat:

1. Open Hubitat in your Internet browser

2. Go to Devices

3. Click on + Add Device in the top right corner

4. Click on Z-Wave

5. Click on Start Z-Wave Exclusion

6. While the device is searching for a device, click the Z-Wave button on the relay 3 times as quickly as possible

7. The app will indicate when the device is successfully excluded.

Once you have successfully excluded your ZEN53, follow the steps below to re-include your ZEN53 to Hubitat:

1. Open Hubitat in your Internet browser

2. Go to Devices

3. Click on + Add Device in the top right corner

4. Click on Z-Wave

5. Click on Start Z-Wave Inclusion

6. While the app says is in inclusion mode, click the Z-Wave button on the ZEN53 3 times as quickly as possible (the LED indicator will start flashing)

7. Rename and confirm the found device

Please let us know if you are still seeing issues with configuring your device and we will be glad to help!