Your ZEN05 Smart Plug is showing offline in SmartThings? This is suggestive of a range or connectivity issue. Check out the simple troubleshooting steps below to resolve the issue.
Let's start by refreshing your mesh network connections via a network repair:
- Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details.
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Tap the three dots in the upper right hand corner and tap Settings
- Tap Z-Wave Utilities
- Tap Repair Z-Wave Network
- Tap Start Repair
Before sending any commands to your ZEN05 Outdoor Smart Plug, please wait until you see the "Z-Wave Network Repair finished" message - this can take up to 15 minutes. Once the network repair is finished, try adding the plug back into your network.
If Network Repair doesn't resolve the issue, try excluding and re-including the Outdoor Double Plug directly from its installation location. This allows SmartThings to create the most efficient route of communication with the plug, in case it wasn't established correctly the first time.
Still experiencing connectivity issues? Try installing the ZEN05 closer to your hub. This allows you to determine if the issue is range or if there's a better spot for your device. Once you've moved the device, remember to exclude and re-include it to give it a chance to connect properly.
If you have attempted all of the troubleshooting steps above and are still seeing the same issue, please don't hesitate to reach out! We'll be happy to help!
