Unexpected issues with the ZEN55? If you've tried exclusion, but are still having issues, try a factory reset.

A factory reset will restore the ZEN55 to factory settings and remove it from your hub. 

When to perform a factory reset:

1. You have tried to exclude the device from your network and it has not resolved the issue
2. It is unresponsive to manual and Z-Wave control

A hard reset will erase all custom settings and recorded activity, returning the device to factory defaults.

Steps to factory reset the ZEN55:

1. Click the Z-Wave button once and immediately after, press and hold it down for 15 seconds.
2. The LED indicator will flash red during the process and turn solid red for 3 seconds to confirm successful reset.

After resetting the unit, try including it to your Z-Wave hub again to see if that helped resolve any issues you were seeing. 

If the reset did not resolve the issue for you, or if you have any other questions, please reach out to our support. We're happy to help!