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Home > Light Switches > ZEN71 On/Off Switch > ZEN71 & Z-Box Hub > Can't Add My ZEN71 On/Off Switch to My Z-Box Hub
Can't Add My ZEN71 On/Off Switch to My Z-Box Hub
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Does your ZEN71 Switch not enter inclusion mode? Check out the two recommended processes below, which resolve most inclusion or configuration issues.

If your ZEN71 has never been included to any hub, you'll want to factory reset the device first.

 

HOW TO FACTORY RESET THE ZEN71

  • Press and hold the lower paddle for 10 seconds or more until the LED indicator starts blinking.
  • Release the paddle and immediately after, tap the lower paddle 5 times to complete the reset.
  • The LED indicator will flash blue 3 times and turn red for 3 seconds to confirm a successful reset.

HOW TO EXCLUDE THE ZEN71 FROM YOUR Z-BOX HUB:

  1. From the sidebar navigation menu of the Z-Box web interface, go to Settings by clicking on the gear icon.
  2. You will be redirected to the Devices menu.
  3. Click the red - Remove device button in the top right corner.
  4. Select the Z-Wave Device option.
  5. Get ready to activate your Z-Wave device and click Start.
  6. Tap the Lower Paddle 3 times as quickly as possible; the LED indicator will blink blue
  7. The Z-Box will confirm exclusion

Once the Z-Box confirms a successful exclusion, please try including the device again.

 

Still having trouble?  

  • Try the factory reset and the exclusion processes again. It's possible that the command didn't go through the first time. 
  • Once you put the Z-Box back into inclusion mode, try tapping the upper paddle very quickly 4-5 times to ensure the command has gone through.

If you need additional assistance or have any questions, please let us know

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