Can't Add My ZAC38 Range Extender to Hubitat

Can't include the ZAC38 Range Extender to Hubitat? Exclusion is the best place to start!

Excluding the Range Extender from Hubitat may help with any connection or configuration issues. It can be done at any time, even if the device has never been added to the hub’s network. Before going through the removal process, ensure your Hubitat platform is operating on the latest version.

Use these steps to exclude your device:

Open Hubitat in your Internet browser
Go to Devices
Click on + Add Device in the top right corner
Click on Z-Wave
Click on Start Z-Wave Exclusion
While the device is searching for a device, press the Z-Wave button on the device 3 times quickly
The app will indicate when the device is successfully excluded.

Once you’ve successfully excluded the Range Extender, you can try to include it to your hub following these steps.

Still no luck including the ZAC38? Give these tricks a try:

Try the exclusion process a second time in case it didn't work the first time.
Try pressing the Z-Wave button 4-5 times instead of 3 during inclusion in case the command isn't being recognized.
Try adding the ZAC38 closer to the hub to rule out range or interference issues. You can also try to add the Range Extender to Hubitat using a secondary hand-held controller, like a Z-stick, if you have one.