Trouble including your ZEN37 Wall Remote to SmartThings? First, make sure you have the Edge driver installed, then give the exclusion process a try! It works even for devices that have never been included to the hub before. 

Exclusion simply acts as a soft reset to help prepare the device to connect to the network.

Here's how to exclude the ZEN37 Wall Remote: 

1. Open your SmartThings app and locate your SmartThings hub under Devices. Tap the hub to see the device details. 

2. Tap the three dots in the upper right hand corner and tap Settings.

3. Tap Z-Wave Utilities. 
4. Tap Z-Wave Exclusion.
5. While the app is searching for a device, click the middle button 6 times as quickly as possible (the LED indicator should flash)
6. The app will indicate when the device is successfully removed. Tap Done.

Your SmartThings hub should send a confirmation the device has been removed before you can try to include it again using these steps.

If that didn't work, give the troubleshooting steps below a try:

• Exclude the device once more in case the command wasn't registered on the first try. 
• Try including the remote to your hub again, this time tapping the upper paddle 6-7 times as quickly as possible, or try pairing it without security.

Reach out to us if you have any questions or have trouble pairing your ZEN37 Wall Remote!