Is your ZEN15 Power Switch plugged in and successfully included to your Z-Box Hub, but displaying "No Connection"? We've got you covered with the steps below!
There is no need for a command to refresh the network/repair the mesh since the Z-Box automatically refreshes the network and rebuilds the mesh in the background regularly. This functionality is consistently running in the background and rerouting communication as necessary.
If your ZEN15 does show as "No Connection" on your Z-Box, start by clicking on the tile to reconnect the device. Navigate to the Dashboard > click the red ZEN15 tile to ping the device. This should reconnect the Power Switch and return to green once the connection has been re-established.
Still showing "No Connection"?
- Please try adding an additional mains powered (non-battery) signal repeating device between the hub and the ZEN15. This helps if range or interference is affecting the signal.
To confirm if range or interference is an issue, try bringing the ZEN15 closer to the hub, excluding the device and re-including it while near the hub. If the ZEN15 is then included successfully and the connection remains steady, it is possible there is interference between the hub and the device, or the previous spot may be out of range.
If you are able to control your device from the Z-Box without issue but it is occasionally showing the device as "No Connection," you can disable the display by following the steps below:
- Navigate to Settings > Devices > click on the arrow to open the settings for the ZEN15 > Advanced > Uncheck "Mark if Unavailable"
Questions? Please don't hesitate to reach out to us at any time; we're always happy to help!
