My ZEN15 Power Switch is Offline in HomeSeer
On/off status not displaying properly, scenes failing to run or reports not being received? This can point to a connectivity issue between the ZEN15 and your HomeSeer hub. Check out the troubleshooting steps below if your ZEN15 is unavailable, shows as offline, or is unresponsive to commands via HomeSeer. When conne…
Can't Add My ZEN15 Power Switch to HomeSeer
It might seem counter-intuitive, but if you're having trouble adding your ZEN15 Power Switch to HomeSeer, you may need to try exclusion first. Any Z-Wave device can be excluded from any Z-Wave hub at any time, regardless if it has been included to the current hub or not. The exclusion process acts as a soft reset an…
How to Add the ZEN15 Power Switch to HomeSeer
First, ensure that your ZEN15 is properly powered and check that it's functioning manually. Once complete, it's time to add it to your HomeSeer network. This inclusion will enable you to control your ZEN15 Power Switch remotely and incorporate it into your home automation system. Zooz products work best with the Z-W…
My ZEN15 Power Switch Shows No Connection on My Z-Box Hub
Is your ZEN15 Power Switch plugged in and successfully included to your Z-Box Hub, but displaying "No Connection"? We've got you covered with the steps below! There is no need for a command to refresh the network/repair the mesh since the Z-Box automatically refreshes the network and rebuilds the mesh in the backgro…
Can't Add My ZEN15 Power Switch to Z-Box Hub
Issues including your new ZEN15 Power Switch to your Z-Box hub? Start with exclusion! It sounds counter-intuitive, but exclusion is the most efficient way to resolve any inclusion or configuration issues. It can be done any time, even if a device has never been included to the hub! It simply acts as a soft Z-Wave re…
How to Add Your ZEN15 Power Switch to the Z-Box Hub
The ZEN15 Power Switch is fully supported by Z-Box and will be recognized out of the box, so inclusion is easy! We recommend adding your Z-Wave devices to your Z-Box Hub from the WEB UI but for your convenience, we also created instructions for the mobile app below, just scroll down. ADD THE ZEN15 SMART PLUG FR…
How to Access Advanced Settings for My ZEN15 Power Switch on Z-Box
No configuration issues here! The ZEN15 Power Switch will be recognized and configured correctly by the Z-Box with all advanced settings displayed. Accessing and customizing the advanced settings is easy! Simply follow the steps below to customize your ZEN15 on the Z-Box Hub. To access and configure any advanced s…
Changing Advanced Settings for Your ZEN15 Power Switch in Vera
Your ZEN15 Power Switch comes with a variety of handy customizable settings that are simple to set up in Vera! You can adjust a variety of reporting frequencies, on/off status after power failure and overload protection. We've included the steps below showing how to adjust the advanced settings: 1. Open your Ver…
How to Access Advanced Settings for the ZEN15 Power Switch on Home Assistant
Want to adjust the advanced settings for your ZEN15 Power Switch in Home Assistant? The ZEN15 is integrated with the latest JS integration of Home Assistant . If you aren't on the JS integration yet, Home Assistant currently recommends handling Z-Wave devices through the new Z-Wave JS integration since all others…
My ZEN15 Power Switch Shows Offline in Hubitat
If your ZEN15 is showing up as “offline” in Hubitat it could mean it is installed out of range or didn’t configure properly. The problem might be resolved by a simple Z-Wave Repair. You’ll want to check that your Hubitat platform is updated to the latest version. You can then use Z-Wave Repair to refresh your mesh n…
