Connectivity got you down? Check out the troubleshooting steps below!
The Z-Box Hub automatically refreshes the network and rebuilds the mesh on a regular basis in the background, so there is no need for a command to refresh the network or repair the device connections. This function is consistently running in the background and rerouting communication as necessary.
If the ZEN04 does show "No Connection" on your Z-Box, you can first begin by clicking on the tile to reconnect the device. Navigate to the Dashboard > click the red ZEN04 tile to ping the device. The ZEN04 should reconnect and return to green once the connection has been re-established.
Still showing "No Connection"?
- Try adding a signal repeating (non-battery powered) device between the hub and the ZEN04. This helps if range or interference is affecting the signal.
Try bringing the ZEN04 closer to the hub, excluding the device and re-including it while near the hub. If the ZEN04 is then included successfully and the connection remains steady, there may be interference between the hub and the device, or the target location is out of range.
If you are able to control your device from the Z-Box without issue but it is occasionally showing the device as "No Connection," you can disable the display by following the steps below:
- Navigate to Settings > Devices > click on the arrow to open the settings for the ZEN04 > Advanced > Uncheck "Mark if Unavailable"
Questions? Please don't hesitate to reach out to us at any time; we're always happy to help!
