Getting a "No Connection" message about the ZEN20 Power Strip on your Z-Box Hub? We can help!
While a device may show as "No Connection" in some sporadic cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular basis in the background. Unlike most hubs currently available, there is no need for a command to refresh the network or repair the device connections on the Z-Box. It is consistently running in the background and rerouting communication as necessary.
If your ZEN20 Power Strip is showing as "No Connection" on your Z-Box, the first thing to try is to click on the tile to reconnect the device. Navigate to the Dashboard > click the red ZEN20 tile to ping the device. The ZEN20 should reconnect and return to green once connection is re-established.
Still showing "No Connection"?
- Try adding a signal repeating device between the hub and the ZEN20.
If that does not resolve the issue, try bringing the device closer to the hub, excluding the device and re-including it while near the hub. If the ZEN20 is then included successfully and the connection remains steady, it is possible there are too many interferences between the hub and the device, or the previous spot may be out of range.
If you are able to control your device from the Z-Box without issue but it is sporadically showing the device as "No Connection," you can disable the display by following the steps below:
- Navigate to Settings > Devices > click on the arrow to open the settings for the ZEN20 > Advanced > Uncheck "Mark if Unavailable"
Questions? Feel free to reach out to us at any time; we're always happy to help!
