If your ZEN37 Wall Remote is experiencing issues, a factory reset could resolve it!

If you've already given exclusion a try, and your Remote Switch is unresponsive to manual and Z-Wave control, then a factory reset is the next step. A hard reset will erase all custom settings and recorded activity, returning the device to factory defaults.

To factory reset the ZEN37, make sure the device is powered, then click the bottom right small button 6 times quickly. The LED indicator will start blinking red, then immediately click the same button 6 more times. The LED indicator will stay red for 2 seconds to confirm a successful reset.

After resetting the unit, try including it to your Z-Wave hub again to see if that helped resolve any issues you were seeing. If the unit's LED is not lighting up, try a fresh battery to rule out any power related issues.

Let us know if your ZEN37 is having trouble being reset, or if you're still experiencing issues after the reset!