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Home > Flood Protection > ZAC36 Valve Actuator > ZAC36 & Ring Alarm > Can't Add My ZAC36 Titan Valve Actuator to Ring
Can't Add My ZAC36 Titan Valve Actuator to Ring
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If your ZAC36 has trouble being added or included to your Ring base station, give exclusion a try first!

It sounds counter-intuitive; however, the process of exclusion simply acts as a soft reset for the device to help with any configuration or inclusion issues. You can exclude or remove the ZAC36 even if it was never successfully added to your Z-Wave network. Remember that it's very important to first mount and calibrate your Titan device before you attempt to include it to your Z-Wave network.

 

  1. Open the Ring app.

  2. Tap the menu (☰).

  3. Tap Devices.

  4. Tap Alarm Base Station or Alarm Pro Base Station.

  5. Tap Base Station.

  6. Tap the Device Settings tile.

  7. Tap Advanced Options.

  8. Tap Z-Wave, then tap Remove Z-Wave Device.

    Do not tap “Reset Z-Wave Network”. This will remove your entire Ring Alarm network and you’ll need to reset every device

  9. Tap Remove. The Ring app will say, “Remove device, listening for device to remove.”

  10. Tap the Z-Wave button on the Titan device 3 times quickly - it's a touch button so wait for a beep each time you press it (there will be no tactile feedback like on a push button). 

  11. The Ring app should confirm exclusion.
  12. Once exclusion is completed, try re-including the ZAC36 to Ring.

 

Please reach out to us with any questions!

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