My ZEN17 Universal Relay Shows No Connection on My Z-Box Hub

Does your ZEN17 Universal Relay display "No Connection" on your Z-Box Hub? Check out the troubleshooting steps below!

No need for a network repair here! While a device may show as "No Connection" in a few cases, the Z-Box automatically refreshes the network and rebuilds the mesh on a regular basis in the background. Unlike most hubs currently available, there is no need for a command to refresh the network or repair the device connections on the Z-Box, as it is consistently running in the background and rerouting communication as necessary.

If your ZEN17 is showing as "No Connection" on your Z-Box, start by clicking on the tile to reconnect the device. Navigate to the Dashboard > click the red ZEN17 tile to ping the device. The ZEN17 should reconnect and return to green once connection is re-established.

Still showing "No Connection"?

1. Try adding a signal repeating (non-battery powered) device between the hub and the ZEN17. Once added, if the ZEN17 maintains a steady connection, then range or interference was the issue here.

If possible, you can try bringing the hub closer to the ZEN17, excluding the device and re-including it while near the hub. If the ZEN17 is then included successfully and the connection remains steady, it is possible there is interference between the hub and the device, or the previous spot may be out of range.

If you are able to control your device from the Z-Box without issue but it is occasionally showing the device as "No Connection," you can disable the display by following the steps below:

• Navigate to Settings > Devices > click on the arrow to open the settings for the ZEN17 > Advanced > Uncheck "Mark if Unavailable"

Questions? Please don't hesitate to reach out to us at any time; we're always happy to help!