First, ensure that your ZEN32 is properly installed and operating correctly in manual mode. Once it’s powered and tested, you can proceed to add it to your HomeSeer network!
Zooz products are officially integrated with the Z-Wave Plus and the Z-Wave JS Front-End of HomeSeer. If you're experiencing issues with accessing the advanced settings of your device or the unit not properly displaying, we would recommend first updating to the Z-Wave Plus or the Z-Wave JS Front-End, then excluding and re-including your device to your network in order for it to be recognized correctly.
You can use these steps to include the ZEN32 Scene Controller to HomeSeer:
- In the HomeSeer UI: open the "Devices" tab.
- Click + sign at the top right of the page;
- Select "Z-Wave".
- Click "Continue" to put the hub in inclusion mode.
- Tap the main switch button 3 times quickly (LED indicator will start flashing)
- A window should then appear to allow you to select the supported security level; if S2A is selected, a new window will appear for pin entry.
- Follow the prompts to assign the device to a specific room/area and rename it.
- Double check the information and finalize inclusion by clicking "Continue"
If you encounter any issues including your scene controller to HomeSeer, try excluding it first. The process can be done even if the device was never included and acts as a type of soft Z-Wave reset that generally resolves most inclusion issues.
Feel free to send us a message if you need help troubleshooting the device!
