If your ZEN74 is unavailable, appears offline, or doesn't respond to commands via HomeSeer but is still responsive when toggled manually, follow the troubleshooting steps provided below. These steps can help identify and resolve common issues, ensuring your switch operates smoothly within your smart home system.
When connected to the hub through the standard Z-Wave mesh, the ZEN74 Toggle Dimmer has a range of up to 200 feet (line of sight) and up to 1 mile when included via Long Range. However, interference from large furniture, thick walls, and metal elements can reduce this range. The actual range depends on your home's specific structure and the strength of your mesh network. If you experience connectivity issues, we recommend first healing your HomeSeer network, also known as rebuilding routes. This function refreshes the connections between your hub and devices, allowing the hub to find the most efficient route to each device.
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Click on the Plugins drop-down menu on the upper left hand side of the interface.
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Click on Z-Wave Plus.
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Select Advanced Functions.
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From the first drop down menu, select the name of the Z-wave network you are repairing/rebuilding routes.
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From the second drop down menu, select Rebuild All Routes.
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Click Continue. The network repair will occur; remember to manually wake any battery powered devices to complete the rebuild.